This legal text provides details on how we collect and process your personal data through the use of our website www.cryo.nytelweb.net, including any information you may provide to us through the site.

DATA CONTROLLER

• Corporate Name: CRYO LOGISTICS BELGIUM BV
• Trade Name: Cryo Logistics
• VAT Number: BE 0812.009.467
• Registered Office: Molenweg 8 Haven 1949 – 9130 Kallo – Belgium
• Telephone number: +44 7742 338 572
• Email: info@cryologistics.be

WHAT DATA DO WE COLLECT?

We may process certain types of personal data, which may include:

• Identity Data: full name.
• Contact Data: email, telephone number.
• Technical Data: login data, Internet Protocol (IP) addresses, browser type and version, time zone setting and location, operating system, browser plug-in types and versions, and any other technology on the devices you use to access our website.
• Usage Data: information about how you use our website.

We do not collect any data regarding special categories of personal data (those revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and information about your health, genetic, or biometric data).

HOW DO WE COLLECT YOUR PERSONAL DATA?

The means we use to collect personal data are:

• A través del formulario de nuestra página web, a través de nuestros email de contacto, por teléfono o correo postal, cuando:
  • Solicita información de nuestros servicios
  • Envía sus comentarios
• Through automated technology or interactions: on our site, we may automatically collect technical data about your equipment, browsing actions, and usage patterns. This data is collected through cookies or similar technologies. For further information, you can consult our Cookie Policy.
• Through third parties:
  • Google: analytical data or search data. Outside the European Union.

PURPOSE AND LEGAL BASIS FOR THE USE OF YOUR DATA

The most common uses of your personal data are:

• To respond to your comments or requests
• For the preparation and formalization of a quote and/or contract.
• When you provide your consent for the processing of your data.
• When we need them to comply with a legal obligation.
• When it is necessary for our legitimate interest or that of a third party.

You may withdraw your consent at any time by sending an email to info@cryologistics.be or by consulting the 'Exercising Your Rights' section below.

Below is a table where you can consult the ways in which we will use your personal data and the legal basis for its use, as well as the types of personal data we will process. We may process certain personal data for additional legal reasons; if you require further details, please send an email to info@cryologistics.be:

Communications: you will only receive communications if:

• You are a customer or a potential customer who has given their consent to receive information about our services.
• Provided that you have not expressed your desire to stop receiving such communications.

We obtain your express consent before sending you any communication; you may request that we stop sending you communications at any time by emailing info@cryologistics.be.

Purpose: we will only use your data for the purposes for which we collected it, unless we reasonably consider that we must use it for another reason, notifying you in advance so that you are informed of the legal reason for its processing, and provided that the purpose is compatible with the original one.

Retention Period: The retention period for personal data will vary depending on the service you contract, being the minimum necessary and may be maintained:

• 6 years in accordance with Article 30 of the Commercial Code (accounting books, invoices, etc.)
• 5 years in accordance with Article 1964 of the Civil Code (personal actions with no special time limit)
• 12 months in accordance with Article 5 of Law 25/2007, on the retention of data relating to electronic communications and public communications networks.
• 4 years: Law 5/2000, on Social Order Infractions and Sanctions (obligations regarding affiliation, registrations, cancellations, payment of wages). Article 66 et seq. General Tax Law (accounting books, etc.)

YOUR DATA PROTECTION RIGHTS

How to exercise these rights?You may send a communication to the registered office of CRYO LOGISTICS or to the email address info@cryologistics.be, including in both cases a photocopy of your ID card or a similar identification document, to request the exercise of the following rights:

• Access to your personal data: you may ask CRYO LOGISTICS whether it is using your personal data.
• To request their rectification, if they are not correct, or to exercise the right to be forgotten with respect to them.
• To request the restriction of processing; in this case, they will only be kept by CRYO LOGISTICS for the exercise or defense of legal claims.
• To object to their processing: CRYO LOGISTICS will stop processing the data in the manner you indicate, unless for legitimate reasons or for the exercise or defense of potential claims, these must continue to be processed.
• To data portability: in the event that you want your data to be processed by another firm, CRYO LOGISTICS will facilitate the portability of your data to the new data controller.

You may use the templates provided by the Spanish Data Protection Agency (AEPD) to exercise your aforementioned rights.

Lodge a complaint with the AEPD: if you consider there is a problem with the way CRYO LOGISTICS is processing your data, you may direct your complaints to the corresponding supervisory authority, which in Spain is the Spanish Data Protection Agency (AEPD).

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights mentioned above). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We resolve all requests within the indicated legal period: 1 month. However, it may take us more than a month if your request is particularly complex, or if you have already performed a series of previous actions. In this case, we will notify you and keep you updated.

DISCLOSURE OF PERSONAL DATA

In the performance of our work, it may be necessary for us to share your data with third parties:

• Service providers that provide system administration and information technology services.
• Professional advisers including lawyers, consultants, auditors, and insurers who provide banking, legal, insurance, and accounting services.

All such disclosures will be communicated to you in advance, and we state that we require all data processors to whom we transfer your personal data to respect the security of your personal data and to treat it in accordance with the GDPR. We only allow such processors to process your data for specified purposes and in accordance with our instructions.

DATA SECURITY

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have implemented procedures to deal with any suspected personal data breach and will notify you and any applicable supervisory authority of a breach where we are legally required to do so, as regulated by the GDPR in its Articles 33 and 34.

INTERNATIONAL DATA TRANSFERS

Countries outside the European Economic Area (EEA) do not always offer the same levels of protection for your personal data, which is why European legislation has prohibited the transfer of personal data outside the EEA unless the transfer meets certain requirements.

Some of our external service providers are located outside the European Economic Area (EEA), so the processing of your personal data will involve a transfer of data outside the EEA.

• Email: CRYO LOGISTICS' email service is provided using Microsoft Outlook services.

If you need further information regarding the specific mechanism used by us when transferring your data outside the EEA, you can contact us via our email info@cryologistics.be.